Digital Delivery Policy

What you receive

• Account access to the Coanda Studio at /app once you sign up.
• AI-generated images, videos, and PDFs created from your prompts and uploaded room photos.
• A monthly walkthrough quota matching your plan (Sketch 1, Studio 10, Atelier 200).

How and when delivery happens

Delivery is automatic, electronic, and effectively instant once you click the relevant button in your account:

• Sign-up — account access is granted immediately after email verification.
• Chat brief — returned within 5 seconds of the request.
• Room recognition — returned within 5 seconds of upload.
• Style renders (six images) — typically within 15 seconds.
• 30 s walkthrough video and 15 s tutorial short — typically within 60 seconds.
• Walkthrough quota — refreshed at checkout completion and on each renewal date.

Where deliverables live

All AI outputs are stored in your account at coandaconsultiing.com/app, available for download as MP4 (videos) or PDF (plans). Source content (your photos and prompts) is retained for 30 days unless you delete it sooner via the in-app Delete account button or by emailing support@coandaconsultiing.com.

Prerequisites and your responsibilities

• A modern browser (Chrome 111+, Edge 111+, Firefox 111+, Safari 16.4+).
• A stable internet connection — most steps require an upload or download.
• A valid payment method on file for paid plans.
• You are responsible for downloading and backing up deliverables you wish to keep beyond the 30-day retention window.

Delivery failures

If a generation fails on our side, the failed walkthrough is not counted against your monthly quota and an error is surfaced in-app. If a delivery never appears in your account within 10 minutes of a successful charge, contact us at support@coandaconsultiing.com. We aim to investigate within one business day.

Cancellation and continued access

When you cancel a subscription you keep access through the end of the current billing period. After that, your account becomes a free Sketch plan; previously generated assets remain available for the 30-day retention window. See the Refund Policy for monetary terms.

Right of withdrawal (UK / EU consumers)

Under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive, the 14-day cooling-off period for digital content is waived once supply has begun with your express consent — i.e. as soon as you start a walkthrough generation, that step is non-cancellable. You can still cancel the subscription at any time in line with the Refund Policy.

Related policies

Refund Policy: coandaconsultiing.com/refund-policy. AI Disclaimer: coandaconsultiing.com/ai-disclaimer. Acceptable Use Policy: coandaconsultiing.com/acceptable-use.

Contact

support@coandaconsultiing.com